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Smoove Website Design

FREQUENTLY ASKED QUESTIONS

WEBSITE DESIGN & DEVELOPMENT

Why Smoove?

We have a whole page answering that question! 

Why are Smoove’s prices so low for custom site design?

We keep our overhead low, and we’ve refined our processes to quickly understand and deliver on your needs. More about our process.

I’m not sure what package I need.  

Please contact us. We’ll be happy to discuss your needs and help you pick the right package.

Is the pricing really packaged with “no surprises”?

Yes. Our site design services are not based on the time spent, so even if it takes longer to reach each site design milestone, you’re covered. The package detail pages clearly spell out items that are not included, such as stock photography, domain registration and third-party integrations.

Is it really custom? 

Yes. We don’t use cookie-cutter templates. Smoove is all about respecting and building your brand, and creating smart designs that reflect your business needs and goals. 

What kind of information do you need to get started?

We will discuss that with you during our first telephone consultation. We’ll ask the right questions to get to the heart of your business, brand and design. Then, we’ll create a site plan and content lists to guide you through the information gathering process. If you prefer, there is even an option for Smoove to develop the content for you.

I don’t know anything about website design or development. Is that a problem?

No, not at all. We understand the process and technology so well that we can explain it in everyday language. You don’t need to understand how the internet works to have a beautiful custom website.

My company is a start-up. Can you help with a logo and branding?

Yes. Learn more.

How long does it take to get online?

This depends on many factors, including the complexity of your site, and how quickly you can gather content and give feedback and approvals. In general, the process takes from 3 to 6 weeks.

Can you help build content and write my site?

Yes. Content development is an option on many of our fixed-priced packages.

I want more than one language on my site. Can you do that?

Yes. Currently, we offer multiple language support for Western Latin character sets, which includes French, Spanish, and many others.

How do I get started, and what is the process?

You can contact us with more questions if you have them. If you’re ready to start, select your package from the Packages page, then click the Get Started button. Once you have made your first payment, we will be in contact to arrange our first consultation.     

I’m located in California/Whitehorse/Melbourne/Amsterdam… can I still get Smooved? 

Yes! We work virtually, so you can be virtually anywhere. We’re also able to accommodate your time zone when we schedule conferences.

How will we work together?

We will meet virtually by telephone, e-mail and online chat. This process has worked well for Smoove over the years, because it keeps the project flowing. This is one of the ways Smoove keeps overhead low, and passes the savings on to you.

What payment is required before the site launches?

The package detail page for your site package explains the process in detail. If you have a monthly website package, you make a start payment to begin the process. Then before you launch, we will set up your monthly subscription payments and take your first payment. For standard payment customers, you make a start payment to begin the process, and then pay the balance once you have approved your site and it’s ready to launch.

Are there certain kinds of content I can’t have on my site? 

Yes, some types of content are prohibited. This is spelled out in the Terms of Service.

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MONTHLY WEBSITE PLANS

What is the Start Payment?

This is the payment to get your project started. Smoove’s investment in the time to build your site is up-front, but your regular monthly payments don’t begin until your site launches. This is an additional payment to offset development costs.

Is there a minimum number of monthly payments?

Yes. You must make a minimum of 24 monthly payments.

What happens if I don’t make the minimum number of monthly payments?

You must make the remaining payments even if you don’t want your site to remain active and hosted, or if you close your business. Remedies for non-payment are detailed in the Terms of Service.

What extra costs are there after the down payment and monthly payment?

The only additional costs are for domain registration, any paid third-party integrations, and any items not included in design and development, such as photography and stock images. Please see your website plan detail page for details:  Smoove Start  |  Smoove Start Silver 

What if I want Smoove to make changes after the site launches?

Your package includes a certain number of support hours per year. Please see your website plan detail page for details: Smoove Start Smoove Start Silver

I chose a CMS option. What if I have a problem making changes by myself?

You still have access to the support hours included in your package. We can help you through it. 

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COMMUNITY INVOLVEMENT

Is there a discount for charities and non-profit organizations?

Yes. Please contact us for a discount code prior to checking out to receive a 10% discount.

Can you donate a website to my organization?

Smoove Community is our program offering one charity or non-profit organization per year the opportunity to receive website development free of charge. Learn more

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QUALITY PROMISE

We’d like to Smoove you for many years to come, so your long-term success benefits us all. Our packages are always based on No $urprises Pricing, which means that even if it takes longer to make you happy, it's all included. And we will work with you on your site until you are happy!

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WEBSITE HOSTING & CONTENT MANAGEMENT

What is website hosting?

Your web host is the service provider that stores your website’s files. The host’s computer system sends a copy of your site’s files to the computer of the person interacting with your website. All Smoove packages require Smoove hosting. The cost is either free/included (monthly packages) or available at a low cost for standard payment customers. 

What is the Content Manager?

If you have selected a Content Management System (CMS) with your Smoove website package, access to your content manager is included in the cost of your hosting. The content manager is a user friendly, web-based system that looks just like your site.

What is the cost of hosting?

Monthly Payment Websites: For monthly sites, there is no additional cost. It’s already included, along with 3 hours of support time per year.

Standard Payment Websites: For Pro sites, there is an additional, pre-paid annual charge for hosting/content manager access, with two available options (Basic, with just hosting or Advanced with a discounted package of hosting and support hours). Your first year of hosting is free, and included in your package.

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MANAGING MY SITE’S CONTENT (CMS)

How does it work?

If you have selected a CMS as one of your site’s options, you will be given a link and set up with a username and password to access your site’s content manager. The content manager is a user friendly, web-based system that looks just like your site (WYSIWYG: what you see is what you get). Areas that you can change are clearly highlighted: just click on the area, make your changes, and click the Publish button to upload your changes.

Do I need special software?

All you need is a current internet browser. It is helpful to have a photo editing program that you can use to crop and resize images.

Will you show me how to use the system?

Yes. Post-launch, we will guide you through the process. The initial training session is included in your package and is above and beyond your support hours.

How quickly will my changes appear online?

When you click the Publish button, they will appear online immediately. If you want to make the changes ahead of time and publish later, you can simply save your changes then publish when you’re ready.

Do I need to understand HTML or know how to program to use the system?

No, not at all.

What parts of my site can I change with this system?

When we are discussing and developing your site, we will identify areas with changing content. We will also review which of your site’s components can be changed using your content manager. The core design of the site cannot be changed using the content manager, which is intended to preserve the look and structure of your site when you go in to make text and image changes.

FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

WEBSITE DESIGN & DEVELOPMENT

Why Smoove?

We have a whole page answering that question! 

Why are Smoove’s prices so low for custom site design?

We keep our overhead low, and we’ve refined our processes to quickly understand and deliver on your needs. More about our process.

I’m not sure what package I need.  

Please contact us. We’ll be happy to discuss your needs and help you pick the right package.

Is the pricing really packaged with “no surprises”?

Yes. Our site design services are not based on the time spent, so even if it takes longer to reach each site design milestone, you’re covered. The package detail pages clearly spell out items that are not included, such as stock photography, domain registration and third-party integrations.

Is it really custom? 

Yes. We don’t use cookie-cutter templates. Smoove is all about respecting and building your brand, and creating smart designs that reflect your business needs and goals. 

What kind of information do you need to get started?

We will discuss that with you during our first telephone consultation. We’ll ask the right questions to get to the heart of your business, brand and design. Then, we’ll create a site plan and content lists to guide you through the information gathering process. If you prefer, there is even an option for Smoove to develop the content for you.

I don’t know anything about website design or development. Is that a problem?

No, not at all. We understand the process and technology so well that we can explain it in everyday language. You don’t need to understand how the internet works to have a beautiful custom website.

My company is a start-up. Can you help with a logo and branding?

Yes. Learn more.

How long does it take to get online?

This depends on many factors, including the complexity of your site, and how quickly you can gather content and give feedback and approvals. In general, the process takes from 3 to 6 weeks.

Can you help build content and write my site?

Yes. Content development is an option on many of our fixed-priced packages.

I want more than one language on my site. Can you do that?

Yes. Currently, we offer multiple language support for Western Latin character sets, which includes French, Spanish, and many others.

How do I get started, and what is the process?

You can contact us with more questions if you have them. If you’re ready to start, select your package from the Packages page, then click the Get Started button. Once you have made your first payment, we will be in contact to arrange our first consultation.     

I’m located in California/Whitehorse/
Melbourne/Amsterdam… can I still get Smooved? 

Yes! We work virtually, so you can be virtually anywhere. We’re also able to accommodate your time zone when we schedule conferences.

How will we work together?

We will meet virtually by telephone, e-mail and online chat. This process has worked well for Smoove over the years, because it keeps the project flowing. This is one of the ways Smoove keeps overhead low, and passes the savings on to you.

What payment is required before the site launches?

The package detail page for your site package explains the process in detail. If you have a monthly website, you make a start payment to begin the process. Then before you launch, we will set up your monthly subscription payments and take your first payment. For Standard Payment customers, you make a start payment to begin the process, and then pay the balance once you have approved your site and it’s ready to launch.

Are there certain kinds of content I can’t have on my site? 

Yes, some types of content are prohibited. This is spelled out in the Terms of Service.

MONTHLY WEBSITE PLANS

What is the Start Payment?

This is the payment to get your project started. Smoove’s investment in the time to build your site is up-front, but your regular monthly payments don’t begin until your site launches. This is an additional payment to offset development costs.

Is there a minimum number of monthly payments?

Yes. You must make a minimum of 24 monthly payments.

What happens if I don’t make the minimum number of monthly payments?

You must make the remaining payments even if you don’t want your site to remain active and hosted, or if you close your business. Remedies for non-payment are detailed in the Terms of Service.

What extra costs are there after the down payment and monthly payment?

The only additional costs are for domain registration, any paid third-party integrations, and any items not included in design and development, such as photography and stock images. Please see your website plan detail page for details:  

Smoove Start  |  Smoove Start Silver 

What if I want Smoove to make changes after the site launches?

Your package includes a certain number of support hours per year. Please see your website plan detail page for details:

Smoove Start Smoove Start Silver

I chose a CMS option. What if I have a problem making changes by myself?

You still have access to the support hours included in your package. We can help you through it. 

MANAGING MY SITE’S CONTENT (CMS)

How does it work?

If you have selected a CMS as one of your site’s options, you will be given a link and set up with a username and password to access your site’s content manager. The content manager is a user friendly, web-based system that looks just like your site (WYSIWYG: what you see is what you get). Areas that you can change are clearly highlighted: just click on the area, make your changes, and click the Publish button to upload your changes.

Do I need special software?

All you need is a current internet browser. It is helpful to have a photo editing program that you can use to crop and resize images.

Will you show me how to use the system?

Yes. Post-launch, we will guide you through the process. The initial training session is included in your package and is above and beyond your support hours.

How quickly will my changes appear online?

When you click the Publish button, they will appear online immediately. If you want to make the changes ahead of time and publish later, you can simply save your changes then publish when you’re ready.

Do I need to understand HTML or know how to program to use the system?

No, not at all.

What parts of my site can I change with this system?

When we are discussing and developing your site, we will identify areas with changing content. We will also review which of your site’s components can be changed using your content manager. The core design of the site cannot be changed using the content manager, which is intended to preserve the look and structure of your site when you go in to make text and image changes.

WEBSITE HOSTING & CONTENT MANAGEMENT

What is website hosting?

Your web host is the service provider that stores your website’s files. The host’s computer system sends a copy of your site’s files to the computer of the person interacting with your website. All Smoove packages require Smoove hosting. The cost is either free/included (monthly packages) or available at a low cost for standard payment customers. 

What is the Content Manager?

If you have selected a Content Management System (CMS) with your Smoove website package, access to your content manager is included in the cost of your hosting. The content manager is a user friendly, web-based system that looks just like your site.

What is the cost of hosting?

Monthly Payment Websites: For monthly sites, there is no additional cost. It’s already included, along with 3 hours of support time per year.

Standard Payment Websites: For standard payment packages, there is an additional, pre-paid annual charge for hosting/content manager access, with two available options (Basic, with just hosting or Advanced with a discounted package of hosting and support hours). Your first year of hosting is free, and included in your package.

QUALITY PROMISE

We’d like to Smoove you for many years to come, so your long-term success benefits us all. Our packages are always based on No $urprises Pricing, which means that even if it takes longer to make you happy, it's all included. And we will work with you on your site until you are happy!

COMMUNITY INVOLVEMENT

Is there a discount for charities and non-profit organizations?

Yes. Please contact us for a discount code prior to checking out to receive a 10% discount.

Can you donate a website to my organization?

Smoove Community is our program offering one charity or non-profit organization per year the opportunity to receive website development free of charge. Learn more

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